Shipping
Processing time
We aim for same day processing of all orders placed by 10am on business days.
Orders placed after 10am weekdays, on weekends or public holidays will be processed the following business day.
|
Country | Carrier |
Standard |
Express |
Return Only |
Exchange |
|
Australia | Australia Post |
$10 (>$300 Free*) |
$20 |
$15 |
$30 |
|
New Zealand | DHL Express |
|
AUD30 |
AUD30 |
AUD60 |
|
Rest of World | DHL Express |
|
AUD50 |
AUD50 |
AUD100 |
* Free shipping does not apply to sale items.
Delivery times
Australia Post Standard: 3-5 Days
Australia Post Express: 1-3 Days
DHL Express: 2-5 Days
Delivery times may be longer for regional and remote areas. For accurate AU delivery times please visit the Australia Post website.
Click & Collect
Click & collect orders can be picked up from the selected store during opening hours. You will receive an email notification when your order is ready for collection.
International Orders
International orders are shipped with DHL Express.
Listed prices on havnstore.com include 10% Australian sales tax (GST). GST will be removed from international orders at checkout.
Sales tax, duties and customs charges may be incurred at the destination. The customer is solely responsible for payment of any such fees to complete delivery.
Import rules, duty rates and customs charges vary between destinations and we can’t offer advice on expected charges. Please contact your local authorities for information on importing goods.
Refusal to pay customs charges will result in your order being returned.
Shipping and return costs plus a 20% restocking fee will be deducted from any refund or credit applied to your order in this instance.
Tracking
Tracking number/s and link/s will be emailed when your order is shipped. Tracking information is also accessible through your account page (havnstore.com/account) when logged in.
If you need to change or update your email address please email store@havnstore.com.
Consolidation
Multiple orders placed within 24 hours of each other with the same delivery address may be consolidated.
Return to Sender
In the event a package is returned to sender, additional shipping will be charged to have the package redelivered.
Further questions?
We’re here to help. Email us at store@havnstore.com