Shipping
Processing time
We aim for same day processing of all orders placed by 10am on business days.
Orders placed after 10am weekdays, on weekends or public holidays will be processed the following business day.
|
Country | Carrier |
Standard |
Express |
Return Only |
Exchange |
|
Australia | Australia Post |
$10 (>$200 Free*) |
$20 (>$350 Free*) |
$15 |
$30 |
|
New Zealand | DHL Express |
N/A |
AUD30 (>$350 Free*) |
AUD30 |
AUD60 |
|
Rest of World | DHL Express |
N/A |
AUD50 |
AUD50 |
AUD100 |
* Free shipping does not apply to sale items.
Delivery times
Australia Post Standard: 2-5 Days
Australia Post Express: 1-3 Days
DHL Express International: 2-5 Days
Delivery times may be longer for regional and remote areas. For accurate AU delivery times please visit the Australia Post website.
Click & Collect
Click & collect orders can be picked up from the selected store during opening hours. You will receive an email notification when your order is ready for collection.
International Orders
International orders are shipped via DHL Express.
International pricing is shown excluding Australian Sales Tax (GST) of 10% which is not payable on international orders.
Orders to the USA and UK are shipped DDP (Delivery Duty Paid). Applicable Duties and Taxes will be added to your order total at checkout and no further charges will be payable prior to delivery.
For other destinations sales tax, duties and customs charges may be incurred at the destination. Customers are solely responsible for payment of any such fees to complete delivery. Import rules, duty rates and customs charges vary between destinations and we can’t offer advice on expected charges. Please contact your local authorities for information on importing goods.
Refusal to pay local customs charges will result in your order being returned to us. A 10% restocking fee plus an AUD50 return shipping fee will apply in such circumstances.
Tracking
Tracking number/s and link/s will be emailed when your order is shipped. Tracking information is also accessible through your account page (havnstore.com/account) when logged in or via the SHOP App.
If you need to change or update your email address please email support@havnstore.com.
Consolidation
Multiple orders placed within 24 hours of each other with the same delivery address may be consolidated.
Return to Sender
In the event a package is returned to sender, additional shipping may be charged to have the package redelivered.
Further questions?
We’re here to help. Email us at support@havnstore.com