Returns Policy

 

Online Returns

Eligible items may be returned for exchange or store credit within 14 days of purchase.

If a refund is requested a restocking will be deducted from the refund total. For online purchases of $200 or less, a $10 restocking fee will be applied. Online purchases greater than $200 will incur a 5% restocking fee.

Refunds are NOT offered for in store purchases unless products are deemed faulty.

Store credit will be in the form of a gift card which can be used online or in store. Gift cards are valid for 24 months from date of issue.

Returned products must be unused, unwashed, in “as new” condition with all original tags, labelling and packaging intact. Returns are accepted at the discretion of our staff.

Footwear must be returned in original condition with no markings on the sole or upper and must be in the original box from supplier.

Returned items deemed worn, untagged, washed or damaged by our returns department will be sent back at your expense.

Socks, underwear and earrings may not be returned for hygiene reasons.

 

Sale Returns

Final Sale items are not eligible for return or exchange under any circumstance unless faulty.

Sale items that are not on final sale can be returned for exchange or store credit within 14 days of purchase.

Sale items with additional promotional discount codes are not eligible for return, exchange or credit unless faulty. 

In Store Returns

Items purchased in store may be returned to our physical locations for exchange during opening hours. We do not offer refunds on in-store purchases unless goods are deemed faulty and no other reasonable solution is available.

If you need to return an in store purchase via courier please email us at support@havnstore.com.

Return shipping

If your return is approved we will send a return shipping label. Return and exchange shipping will be charged at the following rates.

These charges will be deducted from eventual store credit or invoiced before shipment of exchanged goods.

Request a return

If your items are eligible for return please request a return here.

Items returned without approval

• Ineligible items will be returned to you at your expense.
• Eligible items will be exchanged for a gift card. A 5% restocking fee will apply.

Cancellations and amendments

If you need to amend or cancel an order please email support@havnstore.com as soon as possible. Include your order number in the subject line and desired amendments in the body. 

If an order has already been processed we cannot cancel or amend the order.

Unfortunately we cannot intercept packages for redirection once they have been sent.

Orders cancelled prior to shipment will incur a restocking fee of 5% to cover administration costs and non-refundable payment processing fees.

Fit

We are happy to provide additional measurements and advice to assist with decision making. Please note that we do not offer refunds for sale items or items purchased in store that don’t fit.

We’re here to help so email us at support@havnstore.com for assistance with fit.

Incorrect items

If you believe you have received an item different to the one you ordered, please email support@havnstore.com as soon as possible. Please include a photo of the incorrect item and the item’s tag showing the barcode.

Damaged or faulty items

If you receive an item you believe to be faulty or damaged on receipt then please request a return here.

If the product needs to be returned we will provide a return shipping label.

Each claim will be considered case by case basis in liaison with the manufacturer.

If the product is deemed faulty we will arrange for a replacement. If a replacement is not available you will be eligible for store credit or a refund.

Warranties

All products are warranted for one year from the date of purchase against defects in materials and manufacturing. Warranties do not cover wear and tear through normal use, tears and/or punctures in fabrics, use of products for purposes other than intended or incorrect garment care.

Some warranties are straight forward and can be processed in a matter of days. Others require liaison with our suppliers and/or repair and can take several weeks. We endeavour to process claims as quickly as possible in all instances.

In keeping with our commitment to sustainability, approved warranties will be repaired rather than replaced when possible. If repair is not possible then a replacement item will be offered. If a replacement is not available you will be eligible for store credit or a refund.

If you wish to submit a warranty claim please do so via our warranties page.