Returns Policy

Returns & Exchanges

We want you to love what you've chosen. If something's not quite right, here's how returns work at HAVN — the short version first, details below.

The essentials

• You have 30 days from delivery/receipt to request a return.
• Returns are refunded to store credit rather than the payment method.
• Prefer an exchange? You can swap for another size or a different product altogether. Simply select the replacement/s when requesting the return.
• Items need to come back as new: unworn, unwashed, tags and packaging intact.

How it works

1. Start your request from your account or return the item to your nearest store within 30 days of purchase.
2. Posting it back? Once approved, we'll email you a prepaid shipping label — the cost (see below) comes off your store credit, or is invoiced before an exchange ships. Dropping it into store instead? Just hand it to our team — no label needed.
3. Pack it back up exactly as it arrived, with tags on, original packaging, nothing worn or washed. Footwear goes back in its original box with no marks on the sole or upper — then send it off using the label provided.
4. Once it's checked and approved, exchanges go out with the replacement size or item, and store credit lands as a gift card ready to use whenever you find the next piece.

Shipping costs

A couple of things that can't be returned

• Sale items (size exchanges permitted if available) — unless faulty.
• Socks, underwear and earrings, for hygiene reasons.

If something doesn't pass the check: Items that come back worn, washed, untagged or damaged will be sent back to you. We'd rather this never comes up — which is why the packing steps above matter.

Questions about a specific order? Contact us HERE, and we'll sort it out.