Standard Domestic Shipping - Australia
Free delivery is offered on orders over $100 with Couriers Please or Australia Post eParcel services. Delivery of orders under $100 will incur a flat charge of $10.
NB: Couriers Please cannot deliver to PO Boxes or Parcel Lockers so please choose an Australia Post service.
Express Domestic Shipping - Australia
Express deliveries will be shipped via the Australia Post Express Post service which guarantees next business day deliveries for major metropolitan areas. For detailed information on Express Post delivery times to your area please visit the Australia Post website. Saturday deliveries can now be requested so please add in your order notes if you wish to use this service. Free national express shipping is offered for purchases over $200.
Collect from store
Orders can be collected from H A V N at 200 Gertrude St Fitzroy VIC 3065 during opening hours. You will be contacted by a team member when your order is ready for collection. Not all items are on hand at the store location so please wait to hear from us before coming in to collect. You are welcome to call on 03 8589 7600 during opening hours to check if your order is ready.
International shipping
International orders are shipped exclusively with DHL Express. DHL Express provides lightning fast and reliable service throughout our global network.
Shipping rates do not include customs and duties charges which may be incurred on arrival at the destination country. Payment of any such charges is the responsibility of the purchaser. Import rules and duty rates on imported items are available from local import authorities in the destination country.
Tracking your item
An email containing a tracking number and link will be emailed when your order is shipped. Tracking information is also accessible through your account page when logged in.
If you need to change or update your email address please contact us here.
When will my order ship?
Orders placed and paid before 2pm on business days will be sent same day.
Orders are sent Monday to Friday excluding Public Holidays.
Pre-ordered items will ship upon arrival at our warehouse. We will endeavour to provide accurate information on expected delivery dates, but sometimes delays can occur.
Returns
HAVN offers a 14 day return policy from purchase date.
Return postage is at customers expense.
Change of mind refunds are available for full price online purchases made by credit card or PayPal (shipping and payment processing costs incurred will be deducted from the refund amount). Items must be unused, unwashed and in new condition with all original tags attached.
Change of mind refunds are not offered for purchases made in store or for purchases made using Afterpay. These purchases may be exchanged for alternative products or a gift card.
Sale items are not eligible for exchange or refund unless there is a quality issue so please choose carefully and contact us if you are unsure of sizing.
Please contact us here to arrange an exchange or refund before returning your purchase. Returns without prior arrangement may be rejected and returned at customers expense.
Learn more about our Return Policies here.