When will my order ship?

We endeavour to ship all orders placed and paid before 2pm on business days on that same day.

Pre-ordered items will ship upon arrival at our warehouse. We generally only offer pre-orders on items that should arrive in less than 10 business days. We will communicate information on expected delivery dates.

Standard Domestic Shipping - Australia

Delivery on standard shipping varies between 3-10 days depending on your location in Australia. Please visit the Australia Post website for accurate information on expected delivery times for your region.

NB:  Please choose an Australia Post service if your delivery address is either a PO Box or Parcel Locker. Couriers cannot deliver to these addresses.

Free delivery is offered on orders over $100 with Couriers Please or Australia Post eParcel services. Delivery of orders under $100 will incur a flat charge of $10.

Express Domestic Shipping - Australia

Express deliveries will be shipped via the Australia Post Express Post service which guarantees next business day deliveries for major metropolitan areas. For detailed information on Express Post delivery times to your area please visit the Australia Post website. Saturday deliveries can now be requested so please add in your order notes if you wish to use this service.

Free national express shipping is offered for purchases over $200 with the exception of bulky goods.

Collect from store

Orders can be collected from H A V N at 200 Gertrude St Fitzroy VIC 3065 during opening hours. You will be contacted by a team member when your order is ready for collection. Not all items are on hand at the store location so please wait to hear from us before coming in to collect. You are welcome to call on 03 8589 7600 during opening hours to check if your order is ready.

International shipping

International orders are shipped exclusively with DHL Express. DHL Express provides fast and reliable service throughout our global network.

Shipping rates do not include customs and duties charges which may be incurred on arrival at the destination country. Payment of any such charges is the sole responsibility of the purchaser. Import rules and duty rates on imported items are available from local import authorities in the destination country.

We offer free DHL Express Shipping on international orders valued over $500aud.

International orders will a value less than $500aud will incur a delivery fee of $50aud.

Tracking your item

An email containing a tracking number and link will be emailed when your order is shipped. Tracking information is also accessible through your account page when logged in.

If you need to change or update your email address please contact us here.