We offer a 14 day return policy from purchase date. Change of mind refunds are available for full priced, online purchases made by credit card or PayPal, but not Afterpay.
Purchases made in-store, Afterpay purchases and sale purchases (Up to 39% off) may be exchanged for alternative products or a gift card.
No exchanges or refunds are offered on Final Sale items (All items marked down by 40% or more) so please choose wisely.
Please contact us here to arrange an exchange or refund before returning your purchase. Returns without prior arrangement may be rejected.
Products must be unused, in "as new" condition with all original packaging intact. The buyer is responsible for return shipping and handling expenses and assumes responsibility for the goods until received by HAVN so please return items using a trackable service. Any refunds will be made via the payment method used to purchase and will be processed within one week of receipt of the returned item/s.
Please note, we do not accept returns on socks or undergarments.
HAVN Store offers a one year limited warranty on all products in store. This warrants against defects in materials or workmanship and is valid from the original purchase date. HAVN will repair or replace the defective product at its discretion if returned within the warranty period.
Topo Designs offer a limited lifetime warranty on all carry products which we extend to customers. We will happily assess claims for the life of the product.
Warranties do not cover normal wear and tear, misuse of the product, use contrary to instructions in the product manuals or unauthorised disassembly.
To make a warranty claim please get in touch using our contact form here. We will respond to advise of the appropriate course of action. Should your product not be covered by warranty, we will do what we can to help resolve the problem.
Warranties are in lieu of all other warranties, expressed or implied, including, but not limited to, any implied warranty of merchantability or fitness for a particular purpose. HAVN shall have no liability of any kind for any direct, indirect, incidental or consequential damages or expenses that arise from the use of any products. This limited warranty supersedes all other warranties that are associated or included with this product.
We do our utmost to ensure that the correct item reaches you as quickly as possible, but sometimes mistakes can occur. If you believe you have received the wrong item please contact us immediately here. We will pay for postage of incorrectly delivered goods.