When will my order ship?
We endeavour to ship all orders placed and paid before 2pm on business days on that same day.
Pre-ordered items will ship upon arrival at our warehouse. We generally only offer pre-orders on items that should arrive in less than 10 business days. We will communicate information on expected delivery dates.
Standard Domestic Shipping - Australia
Delivery on standard shipping varies between 3-10 days depending on your location in Australia. Please visit the Australia Post website for accurate information on expected delivery times for your region.
NB: Please choose an Australia Post service if your delivery address is either a PO Box or Parcel Locker. Couriers cannot deliver to these addresses.
Express Domestic Shipping - Australia
Express deliveries will be shipped via the Australia Post Express Post service which guarantees next business day deliveries for major metropolitan areas. For detailed information on Express Post delivery times to your area please visit the Australia Post website. Saturday deliveries can now be requested so please add in your order notes if you wish to use this service.
Collect from store
Orders can be collected from H A V N at 200 Gertrude St Fitzroy VIC 3065 during opening hours. You will be contacted by a team member when your order is ready for collection. Not all items are on hand at the store location so please wait to hear from us before coming in to collect. You are welcome to call on 03 8589 7600 during opening hours to check if your order is ready.
International shipping
International orders are shipped exclusively with DHL Express. DHL Express provides fast and reliable service throughout our global network.
Shipping rates do not include customs and duties charges which may be incurred on arrival at the destination country. Payment of any such charges is the sole responsibility of the purchaser. Import rules and duty rates on imported items are available from local import authorities in the destination country.
Tracking your item
An email containing a tracking number and link will be emailed when your order is shipped. Tracking information is also accessible through your account page when logged in.
If you need to change or update your email address please contact us here.
Returns
HAVN offers a 14 day return policy from purchase date.
Return postage is at customers expense.
Change of mind refunds are available for full price online purchases made by credit card or PayPal (shipping and payment processing costs incurred will be deducted from the refund amount). Items must be unused, unwashed and in new condition with all original tags attached.
Change of mind refunds are not offered for purchases made in store or for purchases made using Afterpay. These purchases may be exchanged for alternative products or a gift card.
Sale items are not eligible for exchange or refund unless there is a quality issue so please choose carefully and contact us if you are unsure of sizing.
Please contact us here to arrange an exchange or refund before returning your purchase. Returns without prior arrangement may be rejected and returned at customers expense.
Learn more about our Return Policies here.