Return Policy

Standard Domestic Shipping - Australia

Free delivery is offered on orders over $100 with Couriers Please or Australia Post eParcel services.

Delivery of orders under $100 will incur a flat charge of $10.

NB: Couriers Please cannot deliver to PO Boxes or Parcel Lockers so please choose an Australia Post service.

Express Domestic Shipping - Australia

Express deliveries will be shipped via the Australia Post Express Post service which guarantees next business day deliveries for major metropolitan areas. For detailed information on Express Post delivery times to your area please visit the Australia Post website. Saturday deliveries can now be requested so please add in your order notes if you wish to use this service. Free national express shipping is offered for purchases over $200.

Collect from store

Orders can be collected from H A V N at 63 Brunswick St Fitzroy VIC 3065 during opening hours. You will be contacted by a team member when your order is ready for collection. Not all items are on hand at the store location so please wait to hear from us before coming in to collect. You are welcome to call on 03 8589 7600 during opening hours to check if your order is ready.

International shipping

International orders are shipped with DHL Express.

Shipping rates do not include customs and duties charges which may be incurred on arrival at the destination country. Payment of any such charges is the responsibility of the purchaser. Import rules and duty rates on imported items are available from local import authorities in the destination country.

Tracking your item

An email containing a tracking number and tracking link will be sent to the email address supplied when your order is shipped. Tracking information is also accessible through the account page when logged in. Australia Posts Tracking page is here.

If you need to change or update your email address please contact us here.

When will my order ship?

Orders placed and paid before 2pm on business days will be sent same day.

Orders are sent Monday to Friday excluding Public Holidays.

Pre-ordered items will ship upon arrival at our warehouse. We will endeavour to provide accurate information on expected delivery dates, but sometimes delays can occur.

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